Effective Date: 17 January 2022
Harvey Training ABN 90 656 403 029 (“we”, “us”, “our”) through the process of offering our products and services we may collect personal information from you.
Personal information is any information where you can identify or reasonably identify an individual.
This privacy policy sets out the privacy policies and practices for Harvey Training, to comply with the Privacy Act 1988 (“Privacy Act”). This applies to information or data (collectively, “information”) we collect via our website, harveytraining.com.au, and other websites operated or provided by Harvey Training and various subdomains (collectively, “sites”). This policy also covers information collected elsewhere in the course of providing our products and services.
This privacy policy covers:
- Why we collect your information
- How we collect and store your information
- How we use and share your information
- How we protect your information.
As an Australian owned and operated business, Harvey Training has prepared this document to comply with Australian Law.
By using our website or interacting with our business you (the customer) agree to this policy.
Definitions
Customer: A person who has engaged with our products, services, our affiliates, or
interacted with our sites
Personal Data: Any information where you can identify or reasonably identify the
individual.
Subscriber: Any person or entity who has opted to receive communications from us
You: A Customer of Harvey Training or other person or entity who engages with
our products and services
Sites: Websites and various sub domains operated by Harvey Training
Consent: Your expressed or implied permission to do something
APPs: Australian Privacy Principles
Google Suite: Apps provided by Google including (but not limited to)
Google Mail, Google Drive and Youtube
Third Parties
Harvey Training works with a number of 3rd parties and their applications, in order to provide and advertise our products and services. By agreeing to this policy you are allowing us to use these services and therefore accept their policies. However we are not responsible for how they use your data.
Find below a list which we work with and a link to their privacy policies:
- Stripe: https://stripe.com/au/privacy
- Facebook: https://www.facebook.com/privacy/explanation
- Instagram: https://help.instagram.com/402411646841720
- Zoom: https://zoom.us/privacy
- Google Suite: https://policies.google.com/privacy?hl=en
Types of Information we collect
Personal Information
Personal information is any information where you can identify or reasonably identify the individual.
All personal information is only collected to provide our products and services to you. This information is also stored for the same purpose and as required by law.
We collect the following information:
- Your name
- Address
- Payment information
- Photos
Sensitive Information
Sensitive information is personal information such as health information and information about racial or ethnic origin that is generally afforded a higher level of privacy protection.
We may collect information such as the languages you speak and your proficiency of those languages, in order to improve our products and services. We also use it to ensure you are able to benefit from our training. You may opt out of providing this information as it is not required by us to provide our products and services.
This information is purely intended to help you succeed and in accordance with Australian Law will never be used to discriminate against you in any way.
Non-personal and other Information
Non-personal and other information is any information which cannot identify your identity.
Site visit Information
We may record the pages on our sites you visit for analytical purposes.
Cookies
A cookie is data which is stored as a string of text in your web browser. We use them to identify users anonymously, and store information about your session.
We may also use this data for re-marketing purposes. However you can find instructions online on how to reject them for your browser.
How we collect Information
We only collect data from you in order to provide our products and services in a fair way. Where data is not required by us, you can opt out of providing the information. If you do not wish for us to collect any of your data, please stop using our products and services. Please contact us if you have any concerns.
Methods of Collection:
- Verbal and written communications (both paper or electronic)
- Your interaction with the site
- Completion of forms and surveys
How we disclose Information
General Disclosure
Unless required by law we will not disclose personal information without your consent (expressly or implied). Through agreeing with this policy you are giving us consent to disclose information as written in this policy.
To comply with the GDPR we will also release data to you on request. We will endeavour to send it to you as soon as possible, providing you can reasonably prove your identity.
Third Party Disclosure
We may disclose some information to social media platforms you use for marketing purposes. We may also store your information privately in the cloud in the course of providing our products and services.
Disposal of Information
On request we will dispose and/or permanently de-identify your information as permitted by the APPs
Unsolicited information is information we haven’t asked for, and therefore if found will be destroyed.
Please note any information you provide us may still remain for a determined period of time as part of our regular backups. These backups will be permanently disposed of when they are no longer needed.
Why we collect, hold, use and Disclose your Personal Information
General
The core purposes for which we collect, hold, use and disclose personal information are:
- To identify you
- To communicate with you about our products and services
- To provide our products and services
- Obtaining payment for our products and services
- For purposes required by law
- To help us improve our products and services
- For any other purposes that you have consented to (You will be prompted in this case)
Direct Marketing
We may use the information we collect from you for marketing our products and services where we have your consent (expressed or implied).
We may send you information and marketing material through email, websites and social media platforms including, but not limited to:
- Google (via Youtube)
You may opt out of receiving marketing from us by contacting us as shown below.
Data Quality and Security
General
We take reasonable steps to:
- Make sure that the personal information that we collect, use and disclose is:
- Accurate
- Up to date
- Complete
- Relevant
- Protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure
- Destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the APPs.
Payment Security
Our website uses a 3rd party payment gateway called Stripe. You can find more information about how Stripe handles your information by going to Stripe.com/au/privacy
Website Security
We strive to ensure your personal information is protected. However you can help ensure the security of your personal information by:
- Keeping your personal information confidential
- Keeping your account information confidential
- Ensuring you log out once your finished using our site
- Never select the option to remember or save your password on a shared device
- Contact us if you have any concerns or to report a breach
How you can access and correct your Personal Information
All users have access to some of their information on our website. If you want to access and/or correct all of your information, please get into contact (as shown below) and we will be in touch to proceed.
Complaints
If you have any complaints or concerns about what is contained in this policy please send them to us using the “Contact Us” information supplied below.
Contact Us
If you need to contact us for any information please contact [email protected] and a member of our team will be in touch.
Policy Updates
We will send an email to all subscribers when there is an update to our privacy policy. Any policy updates will come into effect regardless if it was lost due to an error in transmission or incomplete information, by the effective date.